Descripción del puesto:

Looking for an opportunity to work in the financial services industry leveraging your system analyst skills? We are looking for a senior System Analyst/Systems Engineer with experience in integrating system components. This opportunity is in the Capital Markets area of the banking sector, providing support for a number of applications critical to the bank. Persons should have a high degree of consulting ability and business acumen, be very technical with experience troubleshooting complex systems, and be very good at problem analysis and communication with business users. This opportunity will be of particular interest to those who enjoy Application Maintenance and Support work, and who really enjoy solving problems. It is also desirable if the person has experience with Java and systems design. We offer the opportunity to work with Canada’s largest Information Technology Outsourcing and Management Consulting Company, who have been rated as one of the top employers in Canada. CGI is a true global presence in a fast-paced and energetic atmosphere where your personal and professional growth is accelerated by your desire and sense of commitment. CGI’s continuous growth is a testament to the confidence clients place in them and to the dedication of their professionals. At CGI, all employees are called members because they feel a powerful sense of ownership and accountability.

Tus futuras funciones y responsabilidades:

Provides technical leadership to team members. This includes:
• Provide Level 1 and Level 2 support for a portfolio of applications
• Incident analysis, resolution, and documentation
• Provide root cause analysis of issues reported by users by leveraging data flow analysis
• Provide change management (application and infrastructure) and release planning support
• Develop integration plans for deployment of system changes into existing environments
• Work collaboratively with client BAs and developers in investigating and resolving user requests
• Collaborating with Quality Assurance and Release management teams for implementation of projects and patching release cycles
• Performing manual and tool based monitoring of daily processes and engaging support team when required
• Tracking of processing statistics for all line-of-business, and presenting results to client
• Management of user access and accounts
• Collaborate with other teams to develop installation instructions and build books for systems
• Participate in periodic DR planning and testing activities as required
• Maintain existing documentation and knowledge base for applications supported
• Coordinate with product vendors for issue resolution

Calificaciones requeridas para tener éxito en este rol:

Must Have Technical Skills
• System Analysis
• Good problem/incident analysis and resolution skill
• Expertise in monitoring, logging, alerting (e.g. using Dynatrace)
• Technical background to understand the problems (preferably Java applications)
• Expertise in RCA (root cause analysis) and publishing executive summary for the incidents
• Working knowledge of operating systems, network protocols, computer hardware
• Knowledge of ticketing systems such as JIRA or Service Now
• System Integration experience
• Experience tracing log files for sources of error


• 7-8 years of relevant experience in IT application support
• Experience in providing Level 1 and Level 2 support. Experience in providing Level 3 support is nice to have
• Attention to detail
• Excellent technical documentation skills
• Ability to identify automation and process imponent opportunities
• Strong analytical skills; ability to root cause data issues
• Strong communication skills


Nice To Have Technical Skills
• Experience with job scheduler tools such as Autosys
• Experience with compliance applications such as Nice/Actimize

Soft Skills
• Strong interpersonal skills
• Strong written and oral and comprehension communication skills
• Positive attitude
• Flexibility, self-motivated, and has the ability to give and receive feedback
• Ability to working effectively and collaboratively with others to achieve common goals
• Able to multitask effectively
• Have excellent time management, task planning and prioritization skills
• Able to adapt quickly to changing client requirements
• Able to work effectively with minimal supervision
• Enjoy working in a self-teaching, learning organization
• Ability to build strong relationships with clients and team member

#LI-NB5

Habilidades:

• Gestión de incidentes
• Liderazgo
• Gestión de problemas
• Análisis de Sistemas
• Ingeniería de Sistemas

¿Qué puedes esperar de nosotros?:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.