Subject Matter Expert – Security Service Edge (SSE)

Category: Cyber Security
Main location: Canada, Ontario, Toronto
Alternate Location(s): Canada, Quebec, Montreal
Canada, British Columbia, Vancouver
Canada, New Brunswick, Moncton
Canada, Nova Scotia, Halifax
Canada, Ontario, Ottawa
Canada, Alberta, Calgary
Position ID: J0123-0926
Employment Type: Full Time

Position Description:

We have a challenging and rewarding career opportunity for a Subject Matter Expert-Security Service Edge to support the CGI Corporate Services.

As a Senior Consultant part of the Global Security Shared Services, you will be primarily responsible for the administration, support, integration & enhancement of our Security Service Edge (SSE) technical solution and service portfolio.

The Security Services Edge solution is an emerging cyber security concept which is a collection of integrated, cloud-centric security capabilities that facilitates safe access to websites, software-as-a-service (SaaS) applications and private applications. Specifically, SSE-related security capabilities include:
●Cloud secure web gateway (SWG)
●Cloud access security broker (CASB)
●Firewall-as-a-service (FWaaS)
●Zero Trust Network Access (ZTNA)

We are open to considering candidates from any location where CGI has an office in Canada; Ottawa, Gatineau,Toronto, Mississauga, Markham, Montreal, Quebec City, Halifax, Fredericton, Moncton, Stratford PEI, Calgary, Edmonton, Regina, Vancouver, Burnaby, Victoria.

Your future duties and responsibilities:

The Subject Matter Expert - Security Service Edge is an experienced security operational support engineer responsible for the activities related to the support of security solutions and/or security infrastructure operations.

Primary Responsibilities - Service Edge Support
Administration, Access Control, Solution Support and Monitoring
●Perform support & administration activities (policy definition & deployment, RBAC, integrations, monitoring, etc.) of Service Edge solution (SSE).
●Work with internal service providers and other GSOC teams to ensure proper functioning of the infrastructure and services.
●Perform troubleshooting activities and provide assistance to other tiered support teams as required.
●Create, update and maintain documentation, procedures, troubleshooting guides related to the support of service & solution.

Required qualifications to be successful in this role:

The candidate should be passionate about security, love to solve technical challenges and like to learn new modern solutions. This member should also be able to demonstrate a thorough understanding of infrastructure operations and in-depth knowledge and experience managing unified endpoint management using endpoint agent & central console model.

The candidate should have expertise (Subject Matter Expert) and experience (3+ years) in at least two (2) of the following areas:
●Internet Filtering solution support
●Security Infrastructure support
●Security solutions support
●IT and/or Security expertise (relevant to this role)

Solution Support Experience
●Experience in a technical role with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
●Experience with “web” security technologies (including but not limited to: Web site classification, Web Filtering, Web Application Firewall)
●Experience with SaaS deployment, configuration and administration (Cloud hosted solution)
●Experience with main operating systems troubleshooting (agent support)
●Experience with troubleshooting networking connectivity issues
●Experience with supporting solutions within a global organization

Education and Certifications
●Degree in IT, CyberSecurity, Engineering or Technology related experience/education
●Relevant certifications are highly desirable (ie. vendor certifications)

Skills & Competencies
●Experience with Security Service Edge (SSE) & Secure Access Service Edge (SASE) platforms (ie. Zscaler, Netskope, Cisco SSE, McAfee MVISION).
●Experience with service management tools (JIRA, Remedy, Servicenow) to monitor and resolve user daily requests through a ticket tracking system
●Experience working in a security solution delivery environment
●Experience interacting with APIs such as REST, SOAP
●Experience with enterprise tools (Git, Gitlab, GitHub or other equivalents)
●Understand system integration with SSO, AD, Proxies, Cloud API’s, VM’s & Firewalls
●Understanding of most mainstream operating systems (Windows, Linux or Unix)
●Work closely with other IT team members to update processes and procedures documentation
●Excellent customer service skills


What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.