ServiceNow Developer

Category: Software Development/ Engineering
Main location: India, Karnataka, Bangalore
Position ID: J0224-0736
Employment Type: Full Time

Position Description:


ServiceNow implementation for service management, portfolio management, business management, Deliver and operations management functions
Proactively recommend ServiceNow processes, integration needs, process workflows and lead the design and implementations
Oversee ServiceNow configurations, customizations and external application and data integrations including workflow
Chart and enforce quality processes for user management, data-security, compliance policies, data reporting
Participate in overall delivery process discussions on ServiceNow customizations, configurations and dashboards to support the delivery process.
Developing ServiceNow customizations, workflows and usage.
Knowledge and experience with business management processes, IT operations management
Experience working in ITSM, ITOM, ITBM, and SAM modules
Experience with integration ServiceNow applications with third party tools or applications, including cloud applications (AWS)
Experience in setting-up data-feeds, dashboards
Experience working in an Agile environment
ServiceNow admin and ITIL foundation certification preferred.
Knowledge on HRSD module will be advantage

Ability to configure ServiceNow ITSM modules including Incident, Problem, Change, SLA and Catalog Item. This include following items
o Data import
o Assignment Rules
o Workflows
o Templates
o Notifications
• ServiceNow development/enhancement knowledge on below items
o Business Rules
o Script Includes
o Client Scripts
o UI Policies
o UI Scripts
o ACL’s
• Implement catalog items using workflows
• Custom activity creations using Orchestration activity creator
• Strong JavaScript knowledge
• ServiceNow admin or development certification is a plus


  • Analytical Thinking
  • ServiceNow
  • SQL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.