Computer technician level 1 and 2

Category: Service Desk / End User Services
Main location: Canada, Quebec, Québec, Montréal
Position ID: J0424-0093
Employment Type: Full Time

Position Description:

Would you like to delight our client with innovative solutions to their complex technical problems? These are exciting times for CGI, and we're looking for talent to lead the way with us. The person who obtains this position will join a dynamic team using a well-established collaborative management method. We offer an innovative work environment using the latest office technologies such as Windows 10, Office 365, OneDrive and SharePoint Online.

The member will be responsible for the installation and technical support of office equipment for our client. Our member will provide support, maintenance and troubleshooting for computers, peripherals and software according to the standards established for employees.

Your future duties and responsibilities:

· Ensure contact with employees for incidents.
· Installation, diagnosis, repair, maintenance and upgrade of workstations.
· The person will also be called upon to resolve problems in a timely manner.
· Provide exemplary support to the end user.
· Image workstations for new deployments.

Required qualifications to be successful in this role:

- Windows 10, MacOS
- Office 365 suites
- iPad and iPhone devices
- Knowledge of network principles
- Provide technical support, configure and install computers in multiple versions of Windows and MacOS
- Resolve technical issues with IT equipment, including printers, servers, network, mobile devices and conference room equipment

Education
- 3 years' experience as a desktop technician
- DEC or relevant computer training
- CompTIA A+ certification (optional)
- French (mandatory; spoken and written)
- Solve the majority of office automation problems independently, with minimal supervision; pass unresolved problems on to a more senior employee
- Provide technical support and maintenance for office applications
- Create, update, resolve and escalate ticketing system support requests (knowledge of ServiceNow is an asset)
- Document, follow up and monitor the problem for resolution as quickly as possible
- Provide feedback to internal and external technical support teams
- Create and maintain clear documentation on various technical support procedures
- Corporate office support experience

Human and interpersonal skills:

- Customer service oriented (priority #1)
- Professional
- Autonomous, able to work independently
- Must be able to meet deadlines for deliverables
- Team player
- Dynamic
- Self-starter
- Resourceful
- Available on call (on rotation)

Skills:

  • Hardware Installation
  • Windows
  • French
  • RTAC (Remote Desktop)

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.