Position Description:

As a Change Coordinator within our IT Infrastructure department, you will play a pivotal role in ensuring the smooth implementation of changes to our IT systems and infrastructure. This role requires a solid understanding of ITIL principles and practices, as well as excellent communication and organizational skills. You will collaborate closely with various teams to assess, plan, and execute changes effectively, minimizing disruptions and maximizing efficiency across the organization.

Your future duties and responsibilities:

Responsibilities
1. Change Creation: Take ownership of creating standard and normal changes within the digital workspace environment, ensuring adherence to established procedures and documentation standards.
2. Team Communication: Maintain regular and effective communication with dedicated teams, providing updates on change initiatives, addressing concerns, and fostering collaboration to ensure successful change implementation.
3. Documentation Management: Develop and maintain comprehensive documentation for all change management activities, including change plans, impact assessments, and post-implementation reviews, to ensure transparency and compliance with regulatory requirements.
4. Risk Assessment: Conduct risk assessments for proposed changes, identifying potential impacts on stability, performance, and security, and implementing risk mitigation strategies as necessary.
5. Change Lifecycle Coordination: Oversee the entire lifecycle of changes, from initiation through implementation and post-implementation review, ensuring timely execution and minimal disruption to infrastructure services.

Required qualifications to be successful in this role:

Qualifications
• Proven experience in change management preferably in a large-scale enterprise setting at least 1 year.
• Familiarity with change management frameworks such as ITIL, and experience implementing change management processes and tools.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Certifications such as ITIL is a plus

Skills:

• Change Management
• English
• ITIL

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.