Position Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 600 professionals and more than 55,000 customers!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
- Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
- Work-life balance: a flexible weekday schedule.
- Work environment recognized as one of the best in the Canada (Great Place to Work certified);
- Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
- Career development supported by a professional development plan;
- Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
- Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!

Your future duties and responsibilities:

On a typical day, you will perform the following tasks:
-Act as a resource person for team members to answer questions on payroll and sector processes
- Respond to CLSC requests and second-level calls
- Provide telephone support during peak periods
- Plan and organize your work to meet expectations and deadlines
- Coach agents on technical aspects not yet mastered
- Participate in the rotation of consultant roles:
-Manage production related to component input
-Apply various payroll corrections according to situations
-Ensure the smooth running of year-end activities
- Identify and document problems encountered, questions raised and solutions proposed by agents
- Participate in the development and updating of processes

Required qualifications to be successful in this role:

- College diploma in administration, accounting or a related field, or any other combination of relevant education and experience
- 2+ years payroll-related experience
- Customer service-oriented approach
- Excellent problem-solving skills
- Ability to work under pressure and meet deadlines
- Excellent communication skills in French (English an asset).

Assets :
- Bilingualism
- Good knowledge of Microsoft Office suite (Word, Excel, PowerPoint) and Internet browsing
- Knowledge of the Opera application
- Comprendre les principes de la paie en ligne" training from Collège Ahuntsic or S.C.P. accreditation from Institut Nationale de la paie (INP)

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Skills:

• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.