APC Career Expo 2024

Category: Service Desk / End User Services
Main location: Philippines, Metropolitan Manila, Taguig
Position ID: J0624-0884
Employment Type: Full Time

Position Description:

Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With over 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results.

Our 40 years of continuous profitable growth is a testament to the confidence our clients place in us, to the commitment of our members, and to the sound business model and sustaining principles on which we were founded.

Through the years, we have stayed consistent with our brand of service. Our client proximity operating model fosters local accountability for client satisfaction and success. With global delivery capabilities in centers located across four continents, we offer our clients the best value, advantages of scale and operational efficiencies, as well as the ability to reduce their time to market.

CGI’s Global Delivery Centers in the Philippines

With 2 offices across Manila, CGI’s offshore delivery centers provide low cost, end-to-end IT and business process services to our onshore clients in the government, energy, utilities, oil and gas, manufacturing, retail and distribution industries located in North America, Europe and Asia Pacific.

Business Process Services
We deliver data validation services, project support office, revenue management, human resource outsourcing services (including multinational payroll) and service desks, providing our clients with low-cost business solutions, high-quality customer service, transactional processing and expert / domain-skilled services. Our BPS services are offered in a variety of languages including English, French, Dutch, Swedish and Norwegian.

IT Services
We provide a vast array of IT services under technology practices such as enterprise resource planning, application management, enterprise content management, integration services, 24/7 service desk and network operations center including real time monitoring.

As part of CGI’s extensive network of delivery centers on four continents across the world, our professionals in the Philippines offer a comprehensive set of capabilities with a focus on delivery excellence to meet the needs of our clients.

Your future duties and responsibilities:

Positions Available in CGI:

Information Technology
• IT Automation Internship
• Service Desk Analyst

Business Process Services
• Wealth Management Agent
• Data Entry Analyst
• Voice Support
• Back Office Support

Global Process Services
• HR Member Services Associate

Operations Support
• Graphic Designer
• HR Talent Acquisition Intern

Required qualifications to be successful in this role:

• Proficient in written and verbal communication in the English language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem solving skills.
• Good process mapping ability.
• Proactive, service minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.