Customer Support Specialist

Category: Service Desk / End User Services
Main location: Philippines, Alabang
Position ID: J0724-0521
Employment Type: Full Time

Position Description:

Provides voice and back-office support to teams, related but not limited to:

• Communication Management
• Order Management

Your future duties and responsibilities:

1. Problem Solving
a. resolve product and service problems by clarifying the concern; determining the cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels
b. identify and assess customer needs to achieve satisfaction

2. Communication Management
a. handle customer communication and/or concern through various channels (i.e. calls, chat, emails, etc.)
b. follow communication procedures, policies, and guidelines

3. Order Management
a. handle customer order requests received from various channels
b. follow order processing procedures, policies, and guidelines

4. Teamwork
a. contribute to team effort by reaching related results as needed
b. recommend potential products/services to management by collecting customer information and analyzing customer needs
c. build sustainable relationships of trust through open and interactive communication within the team

5. Perform additional tasks or projects assigned

Required qualifications to be successful in this role:

The candidate must have:

• At least two (2) years of telemarketing and phone sales experience
• A competitive communicative competence
• Experience using CRM/Sales software preferred
• Strong sense of commitment to the organization’s goals and values
• High flexibility in shifting schedules and extended working hours
• Must be amenable to working onsite 3 days a week in Alabang

Skills:

  • English
  • Analytical Thinking
  • Detail-oriented

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.