Cloud Application Support Specialist
Canada, Alberta,
Canada, New Brunswick,
Canada, Nova Scotia, Halifax
Canada, Saskatchewan,
Functiebeschrijving:
The Global Security (GS) organization of which the Global Security Operation Center (GSOC) is part, is responsible for the protection and defense of CGI members, assets and data using logging, monitoring, SIEM/SOAR, endpoint security and other advanced on-prem and cloud technologies.
As a member of the GSOC team, the Cloud Application Support Specialist will be responsible for daily operations, maintenance and monitoring of cloud-based security solutions.
Together with CGI internal service providers responsible for providing on-prem and cloud hardware and network infrastructure, the Cloud Application Support Specialist will ensure the availability and performance of cloud-based security solutions.
Taken en verantwoordelijkheden:
The Cloud Application Support Specialist is responsible for any or all of the following activities:
Operations and Maintenance
• Work with project teams and Subject Matter Experts (SMEs) to onboard new cloud-based technologies on an as required basis.
• Familiarize with security application system requirements and work with service providers and application SMEs to meet application requirements.
• Install, configure & maintain the cloud-based security applications using documentation and assistance from vendor’s support as required.
• Customize and maintain application configuration files and settings to achieve functional objectives defined by the GS organization and industry best-practice.
• Document all custom configurations not covered by vendor documentation.
• Assist with managing GSOC cloud subscriptions.
• Ensure all planned changes are managed using Change Management best practices.
• Help to ensure OS and application upgrades and patches are completed in a timely manner.
• Ensure compliance with CGI Global Security standards.
Monitoring, Incident Reporting
• Define, implement & monitor operational and performance objectives for the applications in scope (e.g. Mean Time Between Failure, Mean Time to Recover, Availability, Disk space usage, CPU usage.)
• Monitor the cloud-based security applications for availability, performance and usage using monitoring tools.
• When the cloud-based security applications fall below operational and performance objectives, report Incidents using the appropriate method & work towards problem resolution
Troubleshooting and Incident Resolution
• When cloud-based security solution incidents are reported, troubleshoot, and determine root cause and required corrective action in a timely manner.
• When required, work with application SMEs and CGI internal and external service providers to resolve Incidents.
• Ensure lessons learned through root cause analysis and troubleshooting are documented.
Collaboration and Continuous Improvement
• Continuously look for opportunities to share knowledge with teammates using oral and written communication skills.
• Help project teams achieve their cost, schedule and quality goals by completing tasks on time and with quality.
Criteria:
The candidate should be passionate about security, love to solve technical challenges and like to learn new modern solutions. This member should also be able to demonstrate a thorough understanding of infrastructure operations and in-depth knowledge and experience around cloud provider solutions (Azure, AWS, GCP), cloud workload log management, log monitoring and Cloud SIEM solutions.
Education and Certifications
• Minimum of 5-7 years of related experience
• Degree in IT Security, Engineering or Technology related fields a major plus
• Relevant certifications are highly desirables
Experience / Expertise
The candidate should have expertise and strong experience (3+ years) in at least two (2) of the following areas:
• Cloud Security Infrastructure Support
• Security Solutions Support
• Security Infrastructure Support
• IT and/or Security Innovation and automation
Cloud Security Application Support Experience:
• Experience in support Cloud Security Posture Management (CSPM) solutions (i.e: Fugue)
• Experience in supporting SIEM Solutions (i.e: Elastic, Splunk, ArcSight, Qradar, Azure Sentinel)
• Experience is using infrastructure automation solutions (ie: Ansible, Puppet, Chef, Salt, etc.)
• Experience with various log sources and security services from public cloud providers (i.e: AWS Security Hub, Azure Sentinel, Azure Security Center, Azure Monitor Logs, etc.)
• Strong understanding of identity and access management in cloud environments (i.e: Azure Active Directory)
• Understanding of enterprise scale cloud subscriptions
• Understanding of hybrid cloud environments
Skills:
• Strong understanding of Linux and Windows based operating systems
• Understanding of scripting (bash shell scripting, Python, PowerShell, etc.)
• Understanding of common data formats such as JSON, YAML, XM, Markdown
• Understanding of security operations
• Understanding of data protection
• Communication (Oral/Written) (English and French a major plus)
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