Customer Care Associate (Open to Fresh Graduates)

Category: Digital Customer Experience
Main location: Philippines, Metropolitan Manila, Taguig
Position ID: J0122-3419
Employment Type: Full Time

Position Description:

Customer Service Associate’s job function is to deliver excellent customer service in addressing customer queries/concerns received either from voice or non-voice communication platforms. The job requires documenting all customer interaction accordingly and producing quality service in accordance to set guidelines and key performance indicators.

Your future duties and responsibilities:

• Answers customer service issues/concerns using voice/non-voice communication tools.
• Assesses customers’ needs/requests by gathering information, doing research and solving customer issues based on standard processes
• Provides pieces of information needed/requested by customers regarding products and services
• Communicates appropriate options needed in order to provide timely resolution
• Documents/Logs all customer interactions in accordance to quality standard
• Coordinates with higher level of support for challenging/non-L1 type of concerns for resolution

Required qualifications to be successful in this role:

Education requirements:
• At least Senior High School Graduate (K-12) or College Undergrad

Knowledge and skills:
• Demonstrates good verbal and written communications skills.
• Establishes customer needs through probing.
• Can actively listening, empathize and be professional at all times.
• Ability to build rapport, Good interpersonal skills
• Good Typing/keyboarding proficiency
• Good attention to detail
• Ability to actively listen and follow directions and procedures, Ability to multi-task
• Basic to Intermediate knowledge and experience in utilizing MS Office (Word, Excel, Power Point)

Experience:
• Background/Experience to Customer Service Delivery in the similar industry is an advantage but not a requirement.

Others:
• Amenable to work on a shifting schedule
• Amenable to work on-site (Mckinley, Taguig)

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.