Senior MS Dynamics CRM Developer / Support Analyst

CGI-experience the commitment

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Category: ERP/CRM/Tools
City: Victoria, British Columbia, Canada
Position ID: J0917-1907
Employment Type: Full Time

Position Description:

CGI is seeking an experienced MS Dynamics Developer to join their team in Victoria. The ideal candidate will be experienced in both a project and support capacity, able to work face to face with clients, mentor more junior resources and drive architectural solutions.

Your future duties and responsibilities:

• Monitor, coordinate and respond to support incidents as per SLA’s
• Manage and fulfill service requests
• Provide analysis of system defects as and when required
• Undertake root cause analysis and problem investigation
• Liaise / promote and foster good working relationships with clients and other CGI teams
• Understand / adhere to quality / security standards and processes applicable to the role.
• Acquire and enhance technical knowledge of supported applications / systems.
• Analyze, design, build, test and implement enhancements to existing systems and/or new applications.
• Create and maintain technical documentation, and contribute to project deliverables where applicable
• Provide estimating services to clients and other CGI teams

Required qualifications to be successful in this role:

Essential Skills:

• Experience working in an application support and development environment;
• Understanding of support processes and experience with their implementation and usage in an application support scenario (ITIL experience desired but not mandatory)
• Effective customer relationship, confident client facing and interpersonal skills;
• Motivated / Determined / Pro-active

Technical Skills:

• Minimum of 2 years’ experience with MS Dynamics CRM (preference for enterprise class business systems)
• Experience with installation and Deployment, Customizing and Extending MS Dynamics CRM
• Minimum of 2 years’ experience with .NET – VB.NET and/or C# experience
• Experience with MVC 4 or better

Nice to Have Skills:

• Experience with Microsoft Entity Framework
• Experience with JQuery, HTML5 and CSS3
• Experience with using Web API
• Experience with Representational State Transfer (REST) web services and designing and developing XML/JSON based schemas for data exchange
• Experience with .NAV and other Dynamics products

*L1-AJ1

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.


Skills:

  • .NET
  • Application Development
  • English
  • MicrosoftDynamics CRM Apps
  • MicrosoftDynamics CRM Cust&Cnf

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