Descripción de la publicación:
Technical Level 1 Support – Mandarin Speaking
Location: One World Square, McKinley Hill, Taguig city
The main responsibility of the Service Desk Analyst involves taking in Level 1 inquiries and providing Level 1 Technical Support to user inquiries received either via call. Chat, email or portal. The resource assigned is also expected to produce Quality Audit Report regarding the weekly calls received by the team and making sure that the tickets are updated with complete logs and activities.
Sus futuros deberes y responsabilidades:
• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
• Supports Service Request Management and Service Restoration Management Level 1
Calificaciones requeridas para tener éxito en este rol:
Years of Experience:
• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s/College Degree in any field.
Knowledge and Skills:
• Proficient in written and verbal communication in the English and MANDARIN language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem solving skills.
• Good process mapping ability.
• Proactive, service minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)
• Customer Orientation
• Customer Responsiveness
• High Impact Communication
• Clear Communication
Technologies Desired (Not Required):
• Active Directory
• Office 365
• MS Office Application
¿Qué esperas de nosotros?:
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