Senior MS Dynamics CRM Developer / Support Analyst

CGI-experience the commitment

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Category: ERP/CRM/Tools
City: Victoria, British Columbia, Canada
Position ID: J0117-2196
Employment Type: Full Time

Position Description:

CGI is seeking an experienced MS Dynamics Developer to join their team in Victoria. The ideal candidate will be experienced in both a project and support capacity, able to work face to face with clients, mentor more junior resources and drive architectural solutions.

Your future duties and responsibilities:

Key Activities of the Role will include:

• Monitor, coordinate and respond to support incidents as per SLA’s
• Manage and fulfill service requests
• Provide analysis of system defects as and when required
• Undertake root cause analysis and problem investigation
• Liaise / promote and foster good working relationships with clients and other CGI teams
• Understand / adhere to quality / security standards and processes applicable to the role.
• Acquire and enhance technical knowledge of supported applications / systems.
• Analyze, design, build, test and implement enhancements to existing systems and/or new applications.
• Create and maintain technical documentation, and contribute to project deliverables where applicable
• Provide estimating services to clients and other CGI teams

Required qualifications to be successful in this role:

Essential Skills
• Experience working in an application support and development environment;
• Understanding of support processes and experience of their implementation and usage in an application support scenario (ITIL experience desired but not mandatory)
• Effective customer relationship, confident client facing and interpersonal skills;
• Motivated / Determined / Pro-active

Technical Skills
• Minimum of 2 years’ experience with MS Dynamics CRM (preference for enterprise class business systems)
• Experience with installation and Deployment, Customizing and Extending MS Dynamics CRM
• Minimum of 2 years’ experience with .NET – VB.NET and/or C# experience
• Experience with MVC 4 or better

Nice to Have Skills
• Experience with Microsoft Entity Framework
• Experience with JQuery, HTML5 and CSS3
• Experience with using Web API
• Experience with Representational State Transfer (REST) web services and designing and developing XML/JSON based schemas for data exchange
• Experience with .NAV and other Dynamics products


What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.


  • Application Development
  • MS Dynamics CRM

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