Senior Systems Engineer- Wintel / VMware

Senior Systems Engineer- Wintel / VMware

Categoria Profissional: Infrastructure/Cloud
Cidade: Bangalore, Karnataka, India
Referência: J0419-2417
Tipo de emprego: Full Time

Descrição da Função:

Responsible for the full administration of all complex server farms. Provide highest level of technical advice on Server Delivery and management.

Os teus futuros deveres e responsabilidades:

This position will be responsible for providing day to day Wintel / VMWARE support for multiple customers by exercising proven Operating System and infrastructure experience in the enterprise space applying process; procedures; Standards; guidelines and best practices.

• Accountable for Service Delivery as per SLA’s /OLA’s of various projects in Remote infrastructure Management
• Manage day to day operations of the services rendered based on ITIL framework
• Act as a SPOC for clients for all aspects of service Delivery
• Responsible for ensuring negotiation; agreement; and maintenance of SLA’s / OLA’s
• Supporting BAU for various clients
• Maintain system availability as per multiple Service Level Agreements (SLA)
• Produce monthly reporting activity and explain any abnormal system performance
• Assist appropriate teams in all phases of Production implementation
• Make recommendations to improve health of the system where necessary.
• Participate in various projects and work orders as assigned and complete assigned tasks on time.
• Coordinate activities for projects between other teams.
• Provide on-call support as scheduled.
• Coordinate service calls and requests with team members where necessary.
• Respond to incident tickets and provide updates in a timely manner. Escalate where necessary.
• Coordinate and implement change records as a result of trouble tickets.
• Perform 1st level hardware diagnostics and installation of layered products where needed.
• Reduce costs where expedient to do so without impacting service availability.

Qualificações requeridas para ser bem sucedido neste role:

Primary Skill: Wintel, VMware, ESX/ESXi 4/5/; vCenter 5/5.5/6
Secondary Skill: ITIL
Experiences:

6-10 years of experience on ESX/ESXi 4/5/; vCenter 5/5.5/6; Cisco UCS Hardware knowledge; Firmware upgrade; Supporting BAU for various clients

Maintain system availability as per Service Level Agreements (SLA)

Produce monthly reporting activity and explain any abnormal system performance

Assist appropriate teams in all phases of Production implementations

Perform system tuning activities where appropriate

Provide on-call support as scheduled.

Hands on in P2V; ESX upgrade and hardening etc.

Coordinate service calls and requests with team members where necessary.

Respond to incident tickets and provide updates in a timely manner. Escalate where necessary.

Coordinate and implement change records as a result of trouble tickets

Perform 1st level hardware diagnostics and installation of layered products where needed

Certification Required: VMWARE

Competências:

  • Server - Wintel
  • Server Setup/Config

O que pode esperar de nós:

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