Senior MS Dynamics CRM Developer / Support Analyst

CGI-experience the commitment

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Category: ERP/CRM/Tools
City: Victoria, British Columbia, Canada
Position ID: J0817-0204
Employment Type: Full Time

Position Description:

Would you like to be part of a leading IT organization offering greater opportunity and challenge? If you’re one of the best and brightest who have expertise with Dynamics CRM, we have a position for you on our Victoria team!

CGI has the global resources, expertise, stability and dedicated professionals required to achieve results for our clients - and for our members. Working within our industry-specific focused model, you will be exposed to a large global company, work in a fast paced corporate environment and be an integral part of a team that helps the BC government to provide services to the citizens of British Columbia.

CGI is a company founded on commitment, to a core set of values and standards and our relationship with our client is critical to our success. We are currently looking for an individual shares those values. The ideal candidate would be someone with strong expertise in Microsoft Dynamics CRM as well as a solid background in a large complex environment.

Come grow with us!

Your future duties and responsibilities:

• Monitor, coordinate and respond to support incidents as per SLA’s
• Manage and fulfill service requests
• Provide analysis of system defects as and when required
• Undertake root cause analysis and problem investigation
• Liaise / promote and foster good working relationships with clients and other CGI teams
• Understand / adhere to quality / security standards and processes applicable to the role.
• Acquire and enhance technical knowledge of supported applications / systems.
• Analyze, design, build, test and implement enhancements to existing systems and/or new applications.
• Create and maintain technical documentation, and contribute to project deliverables where applicable
• Provide estimating services to clients and other CGI teams

Required qualifications to be successful in this role:

The ideal candidate will be experienced in both a project and support capacity, able to work face to face with clients, mentor more junior resources and drive architectural solutions.


• Experience working in an application support and development environment;
• Understanding of support processes and experience of their implementation and usage in an application support scenario (ITIL experience desired but not mandatory)
• Effective customer relationship, confident client facing and interpersonal skills;
• Motivated / Determined / Pro-active

Technical Skills and experience:

• Minimum of 2 years’ experience with MS Dynamics CRM (preference for enterprise class business systems)
• Experience with installation and Deployment, Customizing and Extending MS Dynamics CRM
• Minimum of 2 years’ experience with .NET – VB.NET and/or C# experience
• Experience with MVC 4 or better

Nice to Have:

• Experience with Microsoft Entity Framework
• Experience with JQuery, HTML5 and CSS3
• Experience with using Web API
• Experience with Representational State Transfer (REST) web services and designing and developing XML/JSON based schemas for data exchange
• Experience with .NAV and other Dynamics products


What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.


  • Application Development
  • .NET
  • MS Dynamics CRM

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