Description du poste :
CGI has an immediate need for an L2 Production Support Specialist to join our financial services team in Troy, AL. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe
The L2 Production Support Specialist should have in-depth experience with Incident Management in UNIX environment supporting Java based applications and autosys jobs. This role will be directly involved in Command Center Operation for Common Securitization Platform, in providing Incident Management support for high severity incidents for multiple mission critical applications running in production. Candidate should have a solid background in providing production support so they have a good understanding of the requirements.
Fonctions et responsabilités :
• Works on planning and execution of change, problem, incidents, production processes, controls and service requests
• May create and develop software solutions to application errors reported
• Escalates unresolved issues to proper personnel.
• Provides mid-level to senior-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training.
Qualités requises pour réussir dans ce rôle :
• Experience in providing support for Java, Oracle, or custom applications on a UNIX platform. Excellent knowledge of UNIX and SQL. Experience with Autosys or similar product.
• Excellent problem solving and analytical skills
• Ability to troubleshoot complex issues
• Excellent written and verbal communication skills
• Good organization and communication skills. Strong aptitude for attention to details.
• Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite)
• Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools
• Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing) and ITIL framework, knowledge management system, contract metrics and SLAs, Remedy, Service Now and OPSPortal
• Subject matter expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc
• Subject matter expertise in application support and business operations in banking and financial services supporting functions such as trading, payments, prime brokerage, mortgage processing etc.
Minimum of an Bachelor’s degree in Computer Science, Information Systems, or related field
Minimum one year direct experience with application or infrastructure operations and support in a banking or financial services environment or two years direct experience providing application production support in any other industry. Two years of experience in IT support role may be substituted if the degree is not in technology or mathematics
Ce que vous pouvez attendre de nous :
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