Service Delivery Manager

Service Delivery Manager

Category: Development/Engineering
City: Bangalore, Karnataka, India
Position ID: J1019-1527
Employment Type: Full Time

Position Description:

Manages the Applications Development sub-function. Typically provides second level management to a group of professionals. The role has short-term operational/tactical responsibilities. Focus is on policy and strategy implementation and control rather than development. May have involvement in regional projects, but as a team member rather than project leader.

Your future duties and responsibilities:

Shift Details - Rotational/Night Shift Thorough knowledge on Incident Management; Change Management; Problem Management and Resource Management. Should have sound track record in delivering technological critical environments. Highly analytical in problem solving with the ability to apply original and innovative thinking Bring in automations and savings to overall cost of delivery Should be able to manage and control budgets and financials parameters for the delivery segment Thorough knowledge of managing teams and personnel Excellent oral and written communication skills in order to communicate effectively with senior managers; colleagues; clients and other stakeholders

Required qualifications to be successful in this role:

Project Management
Exp Level- 13+ years
Application support experience
Willing to work in night shifts -S2
Exposure to member management in a constrained environment
Experience/exposure to automation/optimization


  • Project Management

What you can expect from us:

Build your career with us.

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CGI is an equal opportunity employer.