Position Description:

As the L3 Application Support, you will be the last level of support for DevOps.

Your future duties and responsibilities:

● Last level of application support that performs deep analysis, troubleshoots, and modifies the code and data of applications used by end customers in production environments applying knowledge in programming techniques and experience in specific technology platforms following agreed service level agreement timelines.
● Follows the Standard Operation Procedures (SOP) in order to support system application of end customers
● Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.
● Contributes to the team’s continuous service improvements to eliminate or prevent incidents or problems.
● Leads a project in defining tasks, project deliverables, and schedules of the resources assigned to the project.
● Can directly communicate with end customers for support requirements.

Required qualifications to be successful in this role:

a. Education
● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology, and/or related field. Other degrees are welcome as long as he or she has extensive related experience.

b. Experience
● Has at least (3) years of experience in computer programming, analysis, and troubleshooting application
● Must have technical knowledge and experience in Deployment using Jenkins, SQL, Data Loading and DML
● Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem, and Change Management
● Experience in business domain processes is preferred but not required

c. Skills
● Strong Analytical and Problem solving skills
● Knowledge in different programming languages (will depend on the project specification and need) available in the industry.
● Ability to analyze complex problems, interprets operational needs, and develops integrated, creative solutions.
● Ability to analyze user requirements and specifications and translate into program codes.
● Ability to test and debug program codes.
● Ability to handle support in the context of current user specification.
● Ability to prepare detailed written instructions and documentation.

d. Desirable Traits
● Professional, Honest and with Integrity
● Resourceful and self-motivated
● Team oriented person
● Persevering and patient
● Strong attention to detail
● Sense of urgency and commitment
● Passionate and Fast learner
● Logical Person
● Knows how to work smart
● Can work well under pressure and minimal supervision
● Caring Person and desire to mentor other colleagues

e. Work hours and working conditions
● To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.
● Some days may be heavy while others may be light. Longer hours may be required when a need arises.
● May require travel to other sites.
● Must be willing to report onsite at least 3x a week in Alabang on a mid-shift schedule.

Skills:

• Analytical Thinking
• Change Management
• Detail-oriented
• Jenkins
• SQL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.