Service Delivery Manager - Manufacturing sector
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Are you as passionate about manufacturing optimization as we are? Do you want to join our team working for a world's leading manufacturer ?
Your role in our team
As a Service Delivery Manager you will take full ownership for the successful delivery of a complex and wide-ranging service contract . You will be accountable for all IT and related services provided by CGI to our Client and responsible for the full service lifecycle including internal and external service support and service delivery.
How you strengthen our team
• You have between 5 and 8 years' experience (Medior profile)
• Successfully delivering one or more service contracts, ensuring that SLAs are met consistently.
• Establishing – or maintaining and improving an existing service delivery plan, including budgeting and resourcing.
• Reporting in an accurate and timely manner on contract and financial status internally and externally in accordance with standards.
• Identifying, tracking and managing risk, and proposing remedial activities and plans to ensure SLAs continue to be met.
• Working effectively across more than one supply channels (eg internal, client, 3rd party suppliers and partners).
• Leading and managing team members, including both dedicated and shared-service resources.
• Manage the client relationship
• Contribute to securing additional business
• Planning, scheduling, monitoring and reporting against service delivery and financial objectives.
Required qualifications to be successful in this role:
Client relationship management experience
• Experience of client relationship management
• Experience of Customer Engagement Project Management
Influencing skills
• Proven ability to build rapport, build consensus, set and manage clear expectations with team members and client stakeholders.
• Ability to work with clients and internal teams to listen, understand requirements, prioritize issues and proactively communicate in a dynamic, fast-paced environment.
• Ability to work independently, take ownership and drive solutions for the clients.
• Must be able to manage multiple, often competing, priorities and client requests effectively within SLA contractual obligations.
• Experience managing projects, issues, and milestones within the context of the Software Development Life Cycle (SLDC).
Technical Background
• Experience in IT related field.
• Experience working with technical project teams, liaising with other teams or departments to deliver technical initiatives.
• Strong understanding of IT outsourcing, technical infrastructures and networking preferred.
Professional Skillset
• Practical problem solving and strategic thinking skills; critical thinker with excellent judgment and initiative.
• Experience making decisions quickly in difficult situations. Ability to take responsibility/ ownership for decisions, seeking advice where appropriate.
• Time and Financial management, attention to detail, expectation setting and organizational skills to provide solid service management. Ability to work on own initiatives with minimal management supervision.
• Team-oriented focus, knowledge sharing, expectation management with all project team resources, maintaining a high degree of professionalism in all situations (including high stress).
• Intermediate user of Microsoft Word, Excel, PowerPoint, Project and Visio.
• Ability to present to audiences of different participants (e.g., executives, clients, technical peers, non-technical professionals) and size.
• Native Dutch or French with a good level of English , German is a Plus
Why CGI?
CGI is one of the world's largest IT consultancy companies. Our people keep Belgium running. Government institutions, banks, infrastructure organization's, energy and utilities, manufacturing and life sciences companies are CGI's clients . We work on interesting projects that touch the everyday lives of millions of people. We have a regional presence, reinforced with global domain expertise, our ecosystem and colleagues spread across the globe.
We are proud of the impactful projects we make a success together with our colleagues.
At CGI, we value diversity and inclusion as it not only promotes collaboration, but also often leads to better results. We look forward to your contribution to our team!
Working in small self-managing teams consisting of experts in your field.
- Directing your own career with the space to keep developing yourself.
- You work with the latest technologies.
- An excellent salary and attractive fringe benefits
- An immediate permanent contract
-- And the opportunity to become a CGI shareholder
Join our team of experts and apply now!
Questions about the position? Ask them to Werner Roelandt, VP Private sector , via werner.roelandt@cgi.com.
For more information about the application procedure, please contact recruiter Fabienne Philips fabienne.philips@cgi.com
We do not collaborate with external recruitment agencies. Therefore, unsolicited acquisition is not appreciated.
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Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.