French stock market IT Support

Category: Business Analysis (functional and technical)
Main location: Portugal, Lisboa, Lisbon
Position ID: J0624-1049
Employment Type: Full Time

Position Description:

CGI is looking for a French stock market IT Support to join our team.

Your future duties and responsibilities:

• Perform level 2 technical and functional support for Front/Middle/Back office business applications;
• Intervene in the resolution of incidents that fall under a business or technical expertise identified via level 1 support (based in Lyon or Lisbon). Spoken and written exchange in French but English would be a plus;
• Providing solutions according to quality, cost and deadline requirements;
• Carry out Customer Service requests that fall within the team's area of expertise;
• Contribute to the supply of the support knowledge base to improve the responsiveness of responses;
• Document in collaboration with other departments the maps of Customer environments;
• Participate in the administration of data for the proper functioning of the products;
• Provide assistance for the functional monitoring of regular regulatory work;
• Work closely with R&D for ticket resolution and provide correction priorities;
• Work with R&D in a continuous improvement approach on recurring problems and be a source of proposals for improvements.

Required qualifications to be successful in this role:

• With an IT background and/or experience in a customer support structure or in a stock exchange - securities back office service, you have good interpersonal skills and you know how to adapt to different interlocutors, understand them and support them in their IT issues;
• English would be a plus;
• You have a real taste for customer relations and service. Your ability to communicate, your curiosity, your rigor and your versatility will be essential assets to succeed in this position.

Skills required:

• Bilingual French
• Knowledge of the "stock market, securities" professional
• SQL Skills
• Appetite for the financial/banking field
• Knowledge of the JAVA or IBMi world
• Knowledge ticketing tool (Jira)

Skills:

  • French
  • Java
  • Jira
  • SQL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.