Olympic Core Banking Support Analyst

Category: Business Analysis (functional and technical)
Main location: Portugal, Lisboa, Lisbon
Position ID: J0624-1052
Employment Type: Full Time

Position Description:

CGI is looking for an Olympic Core Banking Support Analyst to join our team.

Your future duties and responsibilities:

• Provide L2 Application support to end-users;
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures;
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships;
• Adhere to Service Level objective target and roadmap;
• Maintain / Enrich knowledge articles.

Required qualifications to be successful in this role:

Technical Skills:
• AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus
• Olympic / Midas knowledge

Qualification & Experience:
• Total 5+ years of overall IT experience.
• Total 2+ years of in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• At least 1 to 2 years of experience as first & second-line (L1 and L2 support)

Language Skills:
• English - Expert

Soft Skills:
• Strong critical thinker with problem solving approach.
• Excellent verbal and written communication skills
• Willingness to continually update and enhance skills
• High level of persistence, can-do attitude & pro-activeness


  • English
  • Jira
  • ServiceNow
  • SQL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.