Position Description:

Works independently under limited supervision and applies knowledge of subject matter in Applications Development. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialization to develop simple applications solutions. Second level professional with direct impact on results and outcome.

Your future duties and responsibilities:

4+ years of experience as a Developer & Support, with hands-on experience working on IIB.
Must have excellent interpersonal skills, and willing to learn and contribute in other areas of project.
Responsibilities:
• Level 2 application support
o Receiving and Acknowledging tickets
o Incident triaging and priority assessment
o Assignment of incidents
o Incident resolution
o Application monitoring and preventive maintenance
o Weekly status and SLA reporting
• Incident and problem management
o Analyze, troubleshoot and resolve complex production application defects
o Identify root cause and devise and implement permanent solutions to recurring defects
• Manage process improvements
• Review and take actions on operational metrics reporting
• Perform minor application upgrades / patches
• Support infrastructure maintenance / validation
• Build and maintain application monitoring, optimization and utilization
o Devise or modify programs to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Support disaster recovery testing / validation
• Support business resiliency testing / validation
• Audit support and issue remediation
• Support LOB/operations and adhoc requests
o Analyze business user needs and provide optimal technical solutions
• Support Risk management (vulnerabilities, patches)
• Monitor production jobs and environments

Required qualifications to be successful in this role:

Experience: 5 - 8 Years
Category: Software Development/ Engineering
Main location: Bangalore/Hyderabad
Position ID: J0724-1845
Employment Type: Full Time
Responsibilities:
• Level 2 application support
o Receiving and Acknowledging tickets
o Incident triaging and priority assessment
o Assignment of incidents
o Incident resolution
o Application monitoring and preventive maintenance
o Weekly status and SLA reporting
• Incident and problem management
o Analyze, troubleshoot and resolve complex production application defects
o Identify root cause and devise and implement permanent solutions to recurring defects
• Manage process improvements

Skills:

• Middleware
• SQL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.